Refund policy
We want you to be sure about the Skeeper SM-300. If it is not right for your family, you have 30 days to send it back.
The 30-day window
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.
Condition
The device must come back in like-new condition, with all accessories, cables and the original packaging. Opening the box does not void your return. This is a device you have to use in order to know whether it works for you, so normal, careful use during the 30 days is expected and is not a reason for us to refuse a return. What we cannot accept is a device that is damaged, missing parts, or no longer in working order for a reason that is not a manufacturing fault.
How to start a return
Email support@skeeper.us with your order number before you ship anything back. Returns sent without prior authorization cannot be processed. We will reply with a return authorization and the address to ship to.
You will need proof of purchase. Every returned device is inspected when it arrives.
What you get back
Once your return is received and inspected, we refund the price you paid for the product to your original payment method. Refunds are typically issued within 5 to 10 business days of inspection. Your bank or card issuer may take a few more days to post it.
Original shipping charges, if you paid any, are not refundable.
Return shipping
You are responsible for return shipping on a change-of-mind return. We recommend a tracked service, because we cannot refund a return that does not reach us.
If the device arrived damaged, defective, or is not what you ordered, we pay the return shipping. You are never out of pocket for our mistake.
Damaged, defective or incorrect items
Contact us at support@skeeper.us within 30 days of delivery. Photos help us sort it out faster. Depending on the fault we will repair the device, replace it, or refund you in full, including shipping both ways. Faults outside the 30-day window are handled under "After the 30 days" below.
After the 30 days
The 30-day return above covers you whether the device is simply not right for you or it is faulty, so in the first 30 days there is one route and it is the one you are already reading.
After 30 days, a manufacturing fault is covered by the manufacturer's warranty. Email support@skeeper.us with your order number and a description of the fault, and we will put you in touch with the manufacturer and stay on the thread until it is resolved.
That warranty does not cover damage from misuse or carelessness, from taking the device apart or modifying it, or from any use outside what the user manual describes.
Contact
Meditech Marketing LLC
1300 Baltimore Ave, Unit 2607
Kansas City, MO 64105
United States
support@skeeper.us